Your repairs service

08/12/2021

The latest updates

Last updated: 8th December 2021

The current national shortage of labour and materials in the construction sector is having a secondary impact on our repairs service, resulting in delays carrying out some works including:

  • plastering
  • kitchen and bathroom refurbishments.

We’d like to assure you that we are working to resolve this and that we will always make sure your safety is never compromised.

To support with these works, we have now sourced several independent contractors. If we have contacted you to arrange any plastering, kitchen or bathroom replacements – we are committed to completing these works by 31st March 2022 and will be in touch directly if there are any changes.

As we are starting to use various contractors, there is a chance that the works may be carried out by a different contractor than the one that contacted you originally. We screen all our contractors to ensure they carry out works to a required standard and if you are in doubt, please get in touch with us to verify their details. As a reminder – the contractor:

  • will always carry ID and you can ask to see this
  • will never ask you for any payment.

Whilst our other repairs services are running as usual, we are heading into the winter months where we often experience an increase in repairs which can lead to further delays. To help prepare for the colder months, we’ve put together some useful advice and information including:

We promise to keep you informed, and we’ll update this page with any changes to the status of our repairs service should they occur. If there’s a change that impacts your individual repair, a member of our team will be in touch with you directly.

Thank you again for your patience.

Robert Berry
Assistant Director Property