Your repairs service


The latest updates

Last updated: 25th May 2022

The current national shortage of labour and materials in the construction sector continues to impact on our repairs service in many ways.

Our in-house repairs team, Thrive Homes Services (THS), carry out over 90% of our responsive repairs and continue to deliver their service as best as they can under the national and economic conditions.

Most recently, we have started to roll out a fleet of vans in our new branding. It won't surprise you to learn international shortages of vehicles have affected delivery, so you may continue to see some of the old vehicles still being used for some months yet.

We are always looking to achieve best value for money, so we have recently carried out an exercise to get the best deal for materials and have now entered into an agreement with Travis Perkins. This deal comes with a discount for Thrive customers too, and we’ll be sharing details of how you can access this on the myThrive hub soon.

Like the rest of the nation, we have experienced recruitment difficulties in the past few months, and we have now employed additional multiskilled engineers to help deliver a full service.

To further strengthen our repairs and maintenance service, we are working with several support contractors that share our values, these include PiLON, Gillmartins and NJL Refurbishments. All have been screened to ensure they carry out works to a required standard. There may be times when us or our contractors need to refer works to other specialists, and we’ll keep you informed if this happens.

This year’s major works programme (which includes things like kitchens and bathrooms) will soon be underway. We will write to you if you are part of this programme and make sure you’re aware of any next steps.

Unfortunately, we’ve had reports of bogus engineers knocking on doors across estates. If you are ever in doubt about the legitimacy of anyone working on our behalf, please get in touch with us to verify their details. As a reminder – our colleagues and contractors:

  • will always carry ID and you can ask to see this
  • will never ask you for any payment.

We promise to keep you informed, and we’ll update this page with any changes to the status of our repairs service should they occur. If there’s a change that impacts your individual repair, a member of our team will contact you directly.

As always, your feedback is important to us, and we use it to make sure we’re delivering a fair deal. If you have anything to share with us, let us know at:


Robert Berry
Assistant Director Property