Our services

As well as providing good quality homes, we offer a range of services in line with your tenancy.

In conjunction with our residents, we’ve developed service standards. These cover:

  • Customer service, choice and complaints
  • Involvement and empowerment
  • Quality of accommodation
  • Repairs and maintenance
  • Allocations
  • Rents
  • Tenure
  • Support and sustainability
  • Neighbourhood Management
  • Anti-Social Behaviour
  • Partnership Working
  • Value for Money.

Our performance in these areas is shared with Resident Voice Groups and the Customer Experience Panel. You can read more in our Annual Report.