When things go wrong

We’re sorry that you’ve had an experience that has caused you to make a complaint. Please give us key details using the form below to help us investigate further and work together to find a solution.

We need to know:

  • What you are unhappy about.
  • When the problem started.
  • The names of anyone you have already spoken to at Thrive (or our contractors), and when.
  • This field is for validation purposes and should be left unchanged.