A huge thank you to our Thrive Customer Voice members - once again your insights have played a vital role in shaping this year’s report!
In response to their feedback, we’ve included more detail on property improvements, the ways we keep you safe in your home and customer satisfaction. You’ll also find further updates on the improvements we’ve made across our services, how we’re improving the energy efficiency of our homes, and how we tackle anti-social behaviour (ASB).
We hope you enjoy reading about our performance over the year and find this information useful. Once you’ve had a chance to read it, we'd love to hear your thoughts!
£5.25m was invested in our homes over 2024/25
We experienced 19,929 repairs in 2024/25 – that’s a 3.3% increase from last year
46 homes have received cavity wall insulation over 2024/25, 100 homes are due to receive this in 2025/26
We ended the year with a customer satisfaction score of 74.8%,