PiLON appointed to support Thrive Homes in repairs and maintenance services 

Thrive are pleased to extend our partnership with PiLON, who have already been delivering high-quality installations of kitchens, bathrooms, and wet rooms for our customers. Building on this, PiLON will now also support us with preparing homes for re-letting, as well as carrying out both reactive and planned day-to-day repairs. 

This appointment follows a competitive tender process carried out throughout 2025 in collaboration with members of Thrive Customer Voice. Customers played a vital role by sharing feedback on what matters most when it comes to repairs in their homes and buildings, ensuring the contract reflects their priorities and delivers value for money. 

Learn more about how customers feedback shaped the procurement of the contract here: thrivehomes.org.uk/repairs-contractor-survey 

Thrive is working closely with PiLON to meet our service standards. In early 2026, customers will have opportunity to meet PiLON’s team and share ideas on how they can continue to influence our repairs service. Interested customers can sign up to become a Thrive Customer Voice member to hear more about how they can impact the service moving forward. 

James Ross, Director of Assets at Thrive said “We’re delighted to broaden our relationship with PiLON as our supporting repairs contractor.  Their strong commitment to quality and customer service stood out during the tender process, and importantly, our customers’ feedback played a key role in shaping this decision, by adjusting our tender questions to their specific concerns. By focusing on what matters most to them, we can ensure our repairs service meets our standards and delivers real value in their homes." 

PiLON are an award-winning contractor, providing refurbishment, compliance and planned maintenance services to the social housing sector across London, the South-East, and Midlands. 

Vlad Nedelcu, PiLON’s Chief Operating Officer said “We are proud to be strengthening our long-term partnership with Thrive Homes through the delivery of these essential works for their customers. PiLON has worked alongside Thrive Homes for over 8 years, and this contract award is especially meaningful to our local teams, who will be delivering the work and who have supported Thrive customers across a range of programmes for many years” 

PiLON took over from Gilmartin’s on the 2 December 2025. You can learn more about them at: www.pilon.co.uk.  

Customers will see PiLON staff in easily recognisable uniforms and vehicles, and  team members will carry ID badges.  

Customers can also share their experiences and provide feedback on these services online at: thrivehomes.org.uk/feedback