Chequers Grounds Maintenance

We are aware of recent issues with the grounds maintenance in Milton Keynes and Newport Pagnell and we are working with our contractor to employ a new team of gardeners in these areas.

Thank you to our customers living in these areas for your patience whilst we get this resolved.

Our team now has access to Chequer’s portal, so we can see when visits have taken place and view any work notes and photographs of the standard.

We hope that by having access to this we are better able to hold the contractor to account and monitor visits more closely.

renewing the cleaning and grounds maintenance contracts. As part of this, we followed up with customers to understand what’s important to them as part of the service.

We’d like to thank those who got involved, as by doing this, we can make sure the cleaning service provides a fair deal for customers. In the coming weeks, we’ll share a summary of the findings and next steps with Thrive Customer Voice members.

Listening to your feedback, it’s clear you want to hear how we’ll make sure our current service meets our standards. As part of this, we are continuing to:

• have regular meetings with the contractor so we can tackle any emerging issues and keep you informed early on
• monitor visits, including carrying out spot checks. Listening to your feedback on areas to improve, we’ll be checking that contractors tidy up behind themselves, hedges are cut and that plants are not destroyed as part of grass cutting.

Your feedback helps us keep things on track. You can see exactly when the cleaners will be visiting and what tasks they'll be completing online at: thrivehomes.org.uk/my-home-info.

If there are any changes to your schedule, we will update your building’s online event calendar. We’re currently updating these calendars for the year, and we’ll let you know once they are ready to view.

To give feedback on any previous visits had to: thrivehomes.org.uk/my-home-info