Thrive customers have a say on the safety of their building

A recent online event gave Thrive customers an opportunity to ask questions and learn about the ways Thrive keeps buildings safe.

Designed with flexibility in mind, customers could choose how much or little they want to get involved from completing a survey through to attending the online session to take part in the discussions.

Thrive customer Miss Patel who attended the session said, “This event was a great opportunity for customers to ask questions and voice their opinions, it was really good to listen to Thrive’s perspective from senior colleagues on why they put things in place and why some things can’t happen”.

Findings from the survey were used to shape the event and make sure content was meaningful to customers.

Topics included details of how Thrive and customers can keep buildings safe, the measures that are in place as well as an overview of safety equipment and the checks Thrive carries out including Fire Risk Assessments.

Customers asked questions about communal lights, CCTV, fire drills and how disabled individuals can escape in the case of a fire. You can view the full list of questions and Thrive’s answers here.

When Miss Patel was asked what she learnt from the event, she said, “I learnt the importance of fire doors and keeping them shut”.

Emma Murphy, Assistant Director Business Assurance and Risk said “We want our customers to be and feel safe in their home. Opportunities like this event help us to have meaningful conversations with customers, where their views can be heard and make a difference to the safety of their building”.  

Responding to all input received from this event, all Thrive Customer Voice members have received a summary of key learnings and next steps. This includes looking at internal processes for tracking open repairs as well as planning an activity with members to explore ways of increasing readership of key safety communications.

Customers interested in being a part of this and other similar opportunities can sign up to be a Thrive Customer Voice member at: thrivehomes.org.uk/getinvolved

In the words of Miss Patel: “it’s an opportunity for both parties to voice their opinions in a structured way and learn something new”.