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Do you have a moment to leave us some feedback on this year's Annual Report for Tenants? We'd really appreciate your input and we will use it to improve next year's edition, just click here.  

Annual Report for Tenants 2019-20

See how we're doing...

Read up on our performance and what we got up to last year. 

Would you like a printed version of the Annual Report for Tenants 2019-20? Click here to request a copy to be posted to you or see below to download a copy to print at home. 

Annual Report for Tenants 2019-20

Download and read a copy of the Annual Report for Tenants 2019-20.

Investing in our properties

Last year we spent £3.7m improving our properties. Learn more about how this was spent. 

Home Plan

Rolled out to all customers in 2019, learn more about Home Plan and what our customers have to say about their visit.

The Thrive Deal

Launched in 2019, learn more about our offer to you as a customer and what we, your landlord, ask in return.

Meeting the Consumer Standards

Learn about the actions we have taken during 2019-20 to meet the Consumer Standards.

Giving back

Find out which causes and organisations benefited from our support during 2019-20.

Giving Green

Learn more about our contribution to the environment and our Planet Mark environmental award achievement.

Customer satisfaction

Hear from some of our customers and their experience living in a Thrive home.

The new myThrive hub

Launching late summer 2020, find out more about the myThrive hub and when it will be available to you!