Rent payments over the festive period

Please note, as Thrive will be closed for the Christmas period, payments made on or after 24 December 2025 will be processed and credited to accounts by close of business on 5 January 2026.

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Explore our annual performance results

See how we're doing against the new Tenant Satisfaction Measures and complaints handling last year and how we're working to improve your experience based on your feedback.

Our annual complaints performance and service improvement report 2023/24

Our complaints performances and focuses.

Tenant Satisfaction Measures 2023-2024

Our performance under the new Tenant Satisfaction Measures for tenant and homeowners.

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