⚠️ Our Customer Service Centre is closed from 12:30pm today until 8am Wednesday 10th December.

Please only report emergencies by phone. For all other enquiries, please email us or try our Live Chat and we'll get back to you as soon as possible.

For payments and account services, please use the myThrive hub. 

 

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Explore our annual performance results

See how we're doing against the new Tenant Satisfaction Measures and complaints handling last year and how we're working to improve your experience based on your feedback.

Our annual complaints performance and service improvement report 2023/24

Our complaints performances and focuses.

Tenant Satisfaction Measures 2023-2024

Our performance under the new Tenant Satisfaction Measures for tenant and homeowners.

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