Coronavirus (COVID-19) notice: we’re currently prioritising attending to a backlog of essential repairs. Our office-based colleagues are working remotely and are able to handle your enquiries, we apologise for any delays in answering these. To report an emergency repair, please call us on 0800 917 6077.

 

Repairs and maintenance

Thrive Homes Services (THS) is our inhouse team who carry out repairs and maintenance work, including gas servicing, for Thrive Homes and our affiliated companies.

An effective repairs service is key to operating efficiently and our customers have told us they value repairs from familiar faces offering:

  • Convenient appointment times
  • Quick diagnosis and resolution
  • An explanation of what needs to be done, when and how it will happen.
  • Reliable service, providing good value for money.

Thank you for the work done at my property today, your engineer went above and beyond what he was meant to do and I just wanted to say thank you.

Thrive Customer

We’re proud to deliver quality services as part of our fair deal to customers and monitor our performance with monthly customer surveys. You can view our latest performance summary here.