Schedule of Compensation
| Description | Compensation (£) |
| 1st missed appointment where we have not notified you within 12 hours unless there are exceptional circumstances beyond our control | £20 |
|
2nd missed appointment/No access |
£40 |
| Failure to meet our service offer | £10-£100 |
| Action or inaction has caused damage to the property | At cost |
| Contractual reason to pay compensation in accordance with your tenancy | As per tenancy agreement |