We want you to be proud of where you live. If you need to request a household repair, ring our Customer Service Centre on 0800 917 6077 or submit an online form our in-house team will arrange a suitable time to visit.

We’ll also renew or improve things that have reached the end of their useful life, including major items like kitchen or bathroom improvements, re-roofing and boiler replacements.

Other improvement work is carried out on a regular cycle to ensure that items continue to work properly and safely. This includes painting the outside of your home and servicing gas appliances.

I wish to thank the people who work for Thrive for their prompt help recently. My hot water system had broken down and a young lady answered my call when I phoned in. She was so quick at helping me and arranged for a man to come and fix the boiler. He was a true gentleman and as a result I was not without heat or hot water for very long. Thank you Thrive for employing such nice people. Many many thanks.

Ms P, Abbots Langley