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Bringing new life to our properties

We re-invest to do more. As a not-for-profit business, every penny we make goes back into maintaining our existing properties and towards developing more affordable homes.

Homes are to be lived in and we know certain components may deteriorate over time. This is why we spend millions of pounds every year maintaining our properties to meet the Government’s Decent Homes Standard as a minimum.  

We’re proud to report that 99.86of our properties meet the Government’s Decent Homes standard 

It doesn’t stop there. Every five years, as part of your Home Plan visit, we carry out a Stock Condition Survey (SCS). This involves taking a deep look at the condition of your home so we can programme future replacement works such as new kitchens and bathrooms.

We carried out a total of 946 individual upgrades 2019-20. This equates to around 20% of our properties receiving a replacement as follows*:

*Percentage calculated against 4101 rented properties. Some properties may have received more than one upgrade.During 2019-20 a total of 84 customers refused upgrades, amounting to £261,000. These works always remain in our system for future programmes.

Why has the amount of spend altered?

Quantity vs. spend alters year on year due to a range of factors. During 2019-20, we installed a number of high value roofs to blocks of flats. These are high cost items, counted as only one roof per block. 

Further to this, we have been carrying out refurbishment works to properties that are considered to be non-traditional in build. As such, the costs are higher. 

Whilst the quantity of doors installed during 2020 decreased, the increased cost is attributed to installation of fire-rated doors which have a higher price per unit. No fire doors were fitted in 2019. 

Included within these costs are electrical remedial works, that were identified in our testing programme in 2019/20.