We are committed to providing a fair deal

We can't do this without the help of our customers and their input, so have redefined our approach and the opportunities on offer for customers to have their say. 

Previously, our main source of customer involvement was through the Customer Experience Panel. With expected changes such as the Social Housing White Paper and other regulation changes pending, we have taken the opportunity to renew our approach to ensure our customers are listened to and heard.

Find out more