At Thrive Homes, we are committed to providing a fair deal and excellent service to our customers, colleagues and stakeholders.
Each we are committed to publishing updates on the work we've done, being open about where things have gone well and where there is room to do more.
Our performance is continually measured and analysed to ensure we achieve our strategic objectives as identified in our Strategic Framework:
- Resilient with a strong financial base
- A fair deal for customers
- Growth
- A good place to work.
Annual Report for Tenants
Created with feedback from Thrive's Customer Voice members, the purpose of our Annual Report for Tenants is to set out Thrive’s offer to customers, report on performance, and invite continued feedback.
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Annual Financial Statements & Value for Money
The Annual Financial Statements present a thorough review of Thrive's performance in each financial year.
Each report provides a comprehensive reivew of our financial activities, value for money, governance and operational performance across the reporting period.
Download copies of previous reports here.
ESG Reporting
Thrive Homes became an early adopter of the Sustainability Reporting Standard (SRS) for Social Housing in 2020.
We believe the key to being resilient is by operating in a way that minimises impact on the environment and promotes positive social outcomes. ESG is a golden thread throughout our Strategic Framework and we report against our performance each year.
Thrive Homes Strategic Framework: Foundations for Growth
The latest update of our Strategic Framework builds on our progress and sets a clear direction for the next phase of our journey. We've laid strong foundations - investing in improving services for our customers, our people and systems - to support sustainable growth and deliver real impact for our customers and the communities they live within.
This document outlines how we'll continue to evolve, guiding our medium-term planning and defining the outcomes we aim to achieve within defined timeframes. It's more than a roadmap - it's a reflection of our commitment for continued improvement, staying agile and putting people at the heart of everything we do.
Further reading: