We are currently experiencing technical difficulties with our phonelines. During this time we are asking all customers to prioritise their enquiries using Facebook messenger to chat directly with an agent using the icon on our website, via the myThrive app or by emailing: enquiries@thrivehomes.org.uk. We apologise for any inconvenience caused. 


Report a repair

As a responsible landlord, we’re committed to ensuring our homes remain safe and well maintained

Our general routine for repairs includes renewing or improving items that have reached the end of their useful life, including; kitchen or bathroom improvements, re-roofing and boiler replacements.

If you need to report a repair, first check who is responsible by viewing our Home Standard.

Need to report an emergency repair?

Call us 24/7 on 0800 917 6077

An emergency is an issue that immediately puts your safety, security, or health at risk. These risks could also affect your family, visitors, or anyone else in your home.

Non-urgent repairs can be reported in one the following ways;

  • Right here - just fill in the form below and we'll be in touch
  • myThrive app - upload photographs and select an appointment date that suits you. Available to download on Google Play or the App Store.
  • Facebook messenger - talk to us within office hours by clicking on the Messenger icon.
  • By phone - Freephone 0800 917 6077 during office hours (8am - 5pm Monday to Friday)
Your rent reference number will be either 6 or 14 characters
Please provide further information so that we are able to respond appropriately.
Uploading images can help us diagnose the repair more efficiently.

All information entered into the form above is sent via email to Thrive Homes in order for us to deal with your request. For information on how we handle your data please read our Privacy Policy.