We're redefining the way we engage with customers

We are committed to providing a fair deal

We can't do this without the help of our customers and their input, so we're currently redefining our approach and the opportunities on offer for customers to have their say. 

To date, our main source of customer involvement has been through the Customer Experience Panel (CEP). With expected changes such as the Social Housing White Paper and other regulation changes pending, now is an opportunity to review our approach to ensure our customers are listened to and heard.

Over the past few months, Thrive has been working with an external agency called Altair to conduct extensive research. This involved speaking to customers and colleagues as well as reviewing previous engagement activities alongside looking at how other organisations involve their customers. 

Using all of these findings, Altair has now presented several options to shape the new approach. This is where we need your help! 

The next task is to bring the new approach to life and make sure it works in practice.

Are you interested in getting involved? Scroll down and fill in our online form to express interest! 

I'm interested in being a part of Thrive's customer engagement review