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Welcome to your April Roundup

On Thursday 8th April the Contact Centre upgraded their phone systems to Anywhere365, bringing a more seamless customer service experience for both the customers and contact centre alike.
 
The Anywhere365 Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the Contact Centre.

To gain more of an insight into the transition to Anywhere365 click below to read what Victoria Bolton had to say…

 



 
Click here to read more!
LATEST NEWS

Want to learn more about the myThrive hub?

The myThrive Hub Library provides you with a one-stop-shop for you to find out the latest updates and access quick how-to guidance about the myThrive hub.
Click here for more!

Want to learn more about the myThrive hub?

The myThrive Hub Library provides you with a one-stop-shop for you to find out the latest updates and access quick how-to guidance about the myThrive hub.
Click here to read more!

Help us improve our services! 

We're encouraging you to share any customer feedback with us, these comments help us get a real sense of how our customers are feeling.
 
Give your feedback!
WORKING GROUP UPDATES

The Great Place to Work group wants to hear from you! 

The members of the Great Place To Work Working Group want to know what you would like to be covered in our next AllThrive Briefing. We want to make sure that we are giving you the information you want to know. To give your suggestions please get in touch with the members of the Great Place To Work group.
Give your feedback here!

Want to join a Working Group? 

Our Working Groups are now all underway but It's not too late to get involved! By joining a Working Group you will have the opportunity to learn more about Thrive and have a hand in shaping the way the future looks for us as we move forward. Does this sound good? Click on the link below to find out more.
Want to find out more Working Groups? Click here!
COMING SOON...
Mental Health Awareness Week!
May 10-16th is Mental Health Awareness Week and the theme for this year is ‘nature’.
Join our Mental Health First Aiders on Wednesday 5th May @ 14:00-14 in the lead up to Mental Health Awareness Week as they deliver another bite-sized and informative session. Click on the link and download the invite to add it to your calendar! 

 
Click to add to calendar!
CELEBRATING SUCCESS!

We have ended the year with a green Business Score Card! As we enter the new financial year let's take a moment to celebrate the success of the year just gone...

  • Our Operating Surplus has come in at 37.7% at just under £10.6m.
  • We have delivered £3.5m worth of major repairs investment into our homes. 
  • Current rent arrears (net of HB) achieved 3.36% which is significantly better than expected against a target of 3.99%.
  • Our overall customer satisfaction score for 2020/21 is 75%. We have achieved our annual target and exceeded last year's by 3%.
  • We’ve certainly ended the financial year on a high with 1560 customers registered on the myThrive hub, exceeding our target for the year in just six months! 
AND FINALLY... 

Do you know any local charities or community groups that could benefit from a grant?

Thrive wants to support projects and organisations that are making a positive difference to our customers and their communities. 

We have sent an email to our contacts promoting an application period for Thrive GIVE's community grants programme. Please spread the word and share the news with any organisations that you know of, or work with that meet our criteria.

Read more on OneThrive

What is Thrive GIVE?

Thrive GIVE is our commitment to corporate social responsibility and enables us to utilise our business resources (our people, our supply chain, and our cash) for positive change and opportunities in the communities we serve.

GIVE time GIVE grants GIVE support GIVE green

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