Safety at 18-21 Ballater Close

The safety of you in your home is our priority, so please take a moment to explore this page which contains important safety information specific to your flat and building. 

If you have any questions or ideas to improve the safety of your block - please get in touch with your Building Safety team. As always, we're on hand 24/7 for any emergencies and you can reach us on 0800 917 6077.

Meet your building safety team

  • Your local fire service

    Watford Fire Station (2.5 miles away)

    223-229 Lower High Street

    Watford

    Hertfordshire

    WD17 2AG

     

    Want to get in touch?

    Telephone the station on 01923 255235. 

    Feel free to arrange a Home Visit from the Fire Service. During this, they check the existing smoke detectors are in good working order as well as give advice on fire safety. 

  • Your last and upcoming fire risk assessment

    The latest fire risk assessment (FRA) was completed on: 6th September 2021. This is reviewed every 3 years, or after a significant event.

    Significant findings from the last fire risk assessment:

    • Loft hatch to be replaced with 60 min hatch and smoke control.

    When will these works be completed?

    • The loft hatch was replaced in January 2022.
  • Building construction and cladding

    The construction of the building is traditional brick and concrete build. The façade meets the requirements to limit the spread of fire.

    Other construction components include:

    • Block work filled cavity wall.
    • uPVC window frames.
    • Balconies at the rear of first floor. These are half open brick and poured concrete.
  • Fire safety equipment in your flat

    Your home is kitted out with safety equipment to keep you and your loved ones safe. This includes:

    Fire doors

    Your front door is a fire door, protecting you and the rest of your building from fire spreading from one area to another. 

    We will be in touch to arrange a convenient time to inspect your door every 6 months.

    Top tips to look after your fire door:

    • the components of your door such as the letterbox, peephole, and door closer are designed to be compatible with your fire door so it can still do its job in protecting you - please don't remove these!
    • Whilst doorbells (including Ring Doorbells) and Christmas wreaths may be pretty and practical, they damage your fire door and stop it from doing its job. Drilling into a fire door reduces its performance in the event of a fire. 

    Smoke and carbon monoxide alarms 

    Each flat has their Automatic Fire Detection (AFD) system. It is best practice to test your alarm weekly.

    If you discover any issues, please call us on 0800 917 6077 immediately.
  • Fire safety equipment in your building and communal areas

    In addition to your flat, your building is kitted out with safety equipment to keep you and your neighbours safe. This includes:

    Fire doors

    All doors in the communal area are fire doors. These can only do their job when they are kept shut.

    They act as a barrier to help contain the fire to one area and prevent it from spreading. 

    We carry out inspections of all communal fire doors every six months. 

    Please do not wedge or prop open a fire door as this means smoke and fire can more easily spread! If you ever notice an issue with a door such as it not closing properly, please contact us straight away on 0800 917 6077. 

    Emergency lighting

    This is installed to help support evacuation in the event of an emergency where all other power goes off. 

    If you notice any damage to these items or to the building in general, please let us know as soon as possible!
  • How to evacuate in the event of a fire

    Your safety is our priority. Below you will find the latest national advice on what to do if there is a fire in your flat or building.

    Please tell us if there is a change to your circumstances, such as a disability or mobility issue, that could prevent you evacuating in the event of an emergency. We can use this information to notify the local fire service of your circumstances which will allow them to put in place a fast and appropriate evacuation plan to get you to safety. The easiest way to let us know is by emailing fire@thrivehomes.org.uk or call 0800 917 6077.

    If the fire isn't in your own flat and your flat is not affected by smoke from a fire elsewhere in the building

    • stay put unless you flat is affected by fire or smoke
    • call the emergency services by dialling 999.

    Your flat entrance door is fire rated to protect you for enough time for the fire services to address the fire or rescue you.

    If a fire breaks out in your flat

    1. Get everyone out
    2. Close the door behind you and leave the building - do not take the lift, always use the stairs
    3. When you are safe, call 999.

    You must stay at a safe distance away from the fire until a fire officer tells you it is safe to go back inside. The fire & rescue service can obtain a list of people who may have difficulties leaving the building in the event of a fire. If you are unsure if you have notified Thrive of any difficulties, please alert the emergency services so they can best assist you.

    Don’t wait until it’s too late, plan your escape route today and advise us if you think you might struggle with any evacuation or safety measures.

  • Assembly points

    There is no designated assembly area due to the Stay Put policy. 

  • How we can keep your building safe together

    Managing your block and its surroundings is our shared responsibility. Working together we can ensure the health and safety of everyone and keep service charges down.

    The main ways you can help is to keep communal areas clear of items, including pushchairs and bicycles. 

    We inspect the communal areas monthly and take action on anything left in the communal areas. If you spot any issues, please get in touch to let us know as soon as possible. 

    If you are a tenant, we will carry out safety checks such as gas, electrical and fire door inspections in your home on a regular basis and we'll contact you when these checks are due. It's important we are able access your home to carry these checks out, so please let us know if the appointment time is not suitable.

    If you own your home, please provide us with a copy of your gas and electrical safety certificates so we know the entire building is safe.

    Learn more about our offer and what we ask in return to keep your building safe

  • Have your say

    We want our conversations to be two-way, to make sure you can have your say and be heard

    Whether it's good or bad news or maybe you have an idea to improve the safety of your building, we always want to hear from you so we can use your input to help shape our services.

    There's lots of ways to interact with us, and you can find out more in our approach to keeping you and your building safe.

    Find out more

  • Have a query?

    Please feel free to get in contact:

    Call our Contact Centre on 0800 917 6077

    Or

    Email us at fire@thrivehomes.org.uk

Our website is packed full of other safety advice for our customers, and you can find out more below. 

Find out more