myThrive hub launch promotion: terms & conditions

We want celebrate the launch of the new myThrive hub and encourage as many customers as possible to manage their Thrive account online.  To do this, we are giving away a £5 Amazon voucher to each of the first 500 customers to activate their myThrive hub account and meet the criteria and fulfil the terms and conditions as laid out below.

Eligibility criteria:

  1. The myThrive hub launch promotion is open to all current Thrive Homes tenants, leaseholders and shared owners over 18 (EIGHTEEN) years of age.
  2. Customers who took part in the myThrive hub beta testing are automatically disqualified from taking part in this promotion as specified here.

The rules:

  1. Customers must activate their myThrive hub account.
  2. The incentive is limited to a total of 500 (FIVE HUNDRED) customers.
  3. Once the myThrive hub is live and available to all customers, Thrive Homes will notify customers by email and text message. 
  4. Customers must fully activate their account and complete the following information:
    1. Get involved and communication preferences
    2. Equality & diversity information
  5. The promotion will run until the first 500 customers have activated their account or until 31st November 2020, whichever is soonest. Thrive Homes reserves the right to amend or revoke these terms at any time without notice.
  6. Thrive Homes will verify each customer’s activity against activation requirements as laid out above. Within 21 working days of successful verification, each participant will be notified and sent an electronic voucher to the full value of £5 by email or text message.
    1. Thrive Homes does not take responsibility for any lost communications (for example, missed emails due to junk filters).
    2. Thrive Homes does not accept responsibility for unsuccessful delivery of the incentive voucher and will not issue replacements.
    3. The incentive voucher is non-exchangeable, non-transferable, and is not redeemable for any other cash, prizes or services from Thrive Homes.
  7. Thrive Homes reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this scheme with or without prior notice. The decision of Thrive Homes in all matters under its control is final and binding and no correspondence will be entered into.
  8. Thrive Homes accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of accepting the incentive.
  9. Thrive Homes shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with GDPR legislation. By taking part in the first 500 launch promotion, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your entry and participation in the promotion. Customers reserve the right to amend these permissions at any time and can do so by emailing


If you have further questions about this promotion, please get in touch by emailing: