Have you been staying with family during the Coronavirus (COVID-19) outbreak?

If you're planning on returning soon, please read up on the following to make sure you stay safe and well:

  • Flush through all of your water taps to ensure any standing water is removed
  • If your home has been empty for a week or more flush the whole water system for two minutes or more. First flush your toilet with the lid down, then let the kitchen taps and the hand basin taps run for two minutes or more to let both hot and cold water pass through.
  • If your shower has not been used for a week or more, run water from both hot and cold supplies through the shower hose and shower head for two minutes. To ensure no spray escapes from the shower head, either wrap it in a towel or run it through a bucket of water.

If in doubt, please get in touch with our friendly customer services team on 0800 917 6077.