Rent, service charge payments and benefits


These are difficult times, and we know that coronavirus (COVID-19) is a concern for many of our residents.

We understand that some customers’ income may be affected as a consequence of coronavirus, either because they are unwell or because of other unexpected changes to their income.

Accessing Government Support

Customers should follow Government advice to access relevant benefits and support available to them. For most working age people, financial support is available through Universal Credit. Information on this and other benefits can be accessed here: Understanding Universal Credit.

You may also be able to claim:

Statutory Sick Pay

Contributory Employment and Support Allowance

Paying rent and service charge

Thrive will still be collecting rent and service charge as normal from our customers during the coronavirus emergency. However, if you and your family are struggling with your rent or service charge payments, our team are on hand to provide support and guidance and can be reached by sending a message to us on Facebook or emailing 

Additional support

Customers can find other helpful advice below:

Money Advice Service

Citizens Advice

Turn2US benefits support page & calculator