My rent account


It is important that you keep to your tenancy agreement and make regular payments to Thrive Homes in advance covering your rent and service charges. Failing to pay puts your home at risk and may prevent you accessing some services Thrive Homes provide. Contact us on freephone 0800 917 6077 immediately if you are unable to pay for any reason.

Direct Debit Direct Debit any day and frequency, including yearly installments.
Direct Debit myThrive app – check your balance, make a payment and book a repair. Any payments made will be credited to your account on the next working day.
Pay Online Online at by debit card, 24 hours a day.
Housing Benefit Freephone 0800 917 6077
Housing Benefit Housing Benefit direct payment – contact the housing benefit office at your Local Authority. For a list of Local Authority contacts, visit
Housing Benefit Apply for it online at or call 0800 3285644
PayPoint outlets across the UK. Visit for a local list of participating shops and garages or freephone 0800 310 0000. Make sure you have a receipt for your rent payment.
Post Office Post Office but this may incur a small charge and take up to 10 days to reach your rent account.

Note: Thrive Homes cannot take payment in cash or by cheque.

You can check your rent account using the myThrive app. For enquiries relating to your tenancy agreement, ring our Customer Service Centre on 0800 917 6077 (Monday to Friday, 8.00am to 5.30pm).

If you need it, we’ve got support at hand to help you with managing your tenancy and your money.