The Customer Experience Panel provides a great platform for the customer perspective to influence Thrive’s services, helping ensure a good customer experience.
Thrive customer experience panel creates direct link between residents and board
The group comprises seven tenants and leaseholders, two board members and an independent chair.
It has been set up to look at customers’ experiences of the various services Thrive provides for residents and use this feedback to make recommendations to the board.
Independent Chair Andy Sage said: “We have put together a strong team of customers from a variety of backgrounds and careers, from a relatively new tenant to someone who has lived in their home for almost 30 years.”
The panel has strengthened Thrive – we take residents’ experience of Thrive seriously and we will use the CEP’s recommendations to inform our policies and decisions.
The panel builds on Thrive’s other customer involvement activities, including GIVE a voice opportunities for feedback such as surveys and internal reviews.