We take all feedback seriously and will send an acknowledgement to you within 3 working days. For more information on our complaints procedure, please see our Complaints Policy.
If we are unable to resolve the situation to your satisfaction and you wish to pursue the matter further, you need to tell us that you wish to make a formal complaint. Our complaints process is very straightforward and open to everyone, click here to read more.
Please note: we can’t deal with complaints relating to matters which are more than six months old.