Investing in our homes

We spent £4.4 million improving our homes in 2017/18 to keep them up-to-date and comfortable.

82% of customers rate their home’s overall quality as good or better.

As part of our major works, we replaced:

“We use customer satisfaction data from feedback mechanisms such as surveys, workshops, complaints, etc. to check if customers are having a positive customer experience when accessing and using Thrive’s services. We need your feedback to understand the reality faced by customers.

Customer Experience Panel

“I called at this Thrive property and spoke to Mr and Mrs P. They told me they were delighted with the new boiler and electrical systems fitted by your heating sub-contractor. They said they left their home very neat and tidy after all the work had been completed. It’s nice to hear good news like this, so I felt you all should know.”

Cllr Andrew Scarth, Lead Member for Housing, TRDC