More choice in how you contact Thrive

Customers increasingly want to do business at a time that suits them, not just during office hours. So, in 2017, we launched the myThrive app, offering self-service options from a mobile or tablet 24 hours a day.

Now more than 50 people start using the myThrive app every month. If you haven’t tried it yet, find out more here.

Use the myThrive app to:

  • • make payments
  • • check your account balance
  • • report standard repairs
  • • book an appointment

We’re here 24/7 for emergency repairs, always online via our website or app, and available weekdays 8am-5.30pm by freephone or appointment.

Look out for more digital and self-service options coming soon!

79%
of customers rate Thrive as good or higher for overall service

68%
of customers said Thrive was easy to contact

77%
of customers said their query was dealt with quickly and efficiently

91%
of customers said Thrive staff were polite and respectful

“We asked customers what their priorities were – you told us ease of contact, respect, politeness and the way in which your enquiries are dealt with are important. The myThrive app changes the way customers will access and receive services. We would like to know how easy it is to use in practice. Tell us what you think about the app and your experiences.To find out more, email: getinvolved@thrivehomes.org.uk"

Customer Experience Panel