As well as providing good quality homes, we offer a range of services in line with your tenancy.
In conjunction with our residents, we’ve developed service standards. These cover:
- Customer service, choice and complaints
- Involvement and empowerment
- Quality of accommodation
- Repairs and maintenance
- Support and sustainability
- Neighbourhood Management
- Anti-Social Behaviour
- Partnership Working
- Value for Money.
Our performance in these areas is shared with Resident Voice Groups and the Customer Experience Panel. You can read more in our Annual Report.