It is important that you keep to your tenancy agreement and make regular payments to Thrive Homes in advance covering your rent and service charges. Failing to pay puts your home at risk and may prevent you accessing some services Thrive Homes provide. Contact us on freephone 0800 917 6077 immediately if you are unable to pay for any reason.
Direct Debit any day and frequency
myThrive app – check your balance, make a payment and book a repair. Any payments made will be credited to your account on the next working day.
Online at www.thrivehomes.org.uk by debit card, 24 hours a day.
Freephone 0800 917 6077 by debit card, during office hours (8am – 5.30pm Monday to Friday).
Housing Benefit direct payment – contact the housing benefit office at your Local Authority. For a list of Local Authority contacts, visit www.thrivehomes.org.uk/local-authority-contacts
Apply for it online at www.gov.uk/universalcredit or call 0800 3285644
Post Office but this may incur a small charge and take up to 10 days to reach your rent account.
Note: Thrive Homes cannot take payment in cash or by cheque.
To check your account or tenancy agreement, ring our Customer Service Centre on
0800 917 6077 or 020 8428 4428 (Monday to Friday, 8.00am to 5.30pm).
If you need it, we’ve got support at hand to help you with managing your tenancy and your money.