My rent account


It is important that you keep to your tenancy agreement and make regular payments to Thrive Homes in advance covering your rent and service charges. Failing to pay puts your home at risk and may prevent you accessing some services Thrive Homes provide. Contact us on freephone 0800 917 6077 immediately if you are unable to pay for any reason.

Direct Debit

Direct Debit any day and frequency

Direct Debit

myThrive app – check your balance, make a payment and book a repair. Any payments made will be credited to your account on the next working day.

Pay Online

Online at by debit card, 24 hours a day.

Housing Benefit

Freephone 0800 917 6077 by debit card, during office hours (8am – 5.30pm Monday to Friday).

Housing Benefit

Housing Benefit direct payment – contact the housing benefit office at your Local Authority. For a list of Local Authority contacts, visit

Housing Benefit

Apply for it online at or call 0800 3285644

Pay Point

PayPoint outlets across the UK. Visit for a local list of participating shops and garages or freephone 0800 310 0000. Make sure you have a receipt for your rent payment.

Post Office

Post Office but this may incur a small charge and take up to 10 days to reach your rent account.

Note: Thrive Homes cannot take payment in cash or by cheque.

To check your account or tenancy agreement, ring our Customer Service Centre on

0800 917 6077 or 020 8428 4428 (Monday to Friday, 8.00am to 5.30pm).

If you need it, we’ve got support at hand to help you with managing your tenancy and your money.