Pay service charges

As a leaseholder, your lease requires you to pay your share of the costs of managing the block your property is in.

This includes insuring, maintaining and repairing the exterior and communal parts of the building and providing any other services specified in the lease.

If your block of flats is on an estate, you also have to contribute towards the management and maintenance of the communal areas.

Direct Debit

Direct Debit any day and frequency, including yearly installments.

Pay Online

Online at www.thrivehomes.org.uk by debit card, 24 hours a day.

Housing Benefit

Freephone 0800 917 6077 by debit card, during office hours (8am – 5.30pm Monday to Friday).

Housing Benefit

Housing Benefit direct payment – contact the housing benefit office at your Local Authority. For a list of Local Authority contacts, visit www.thrivehomes.org.uk/local-authority-contacts

Housing Benefit

Apply for it online at www.gov.uk/universalcredit or call 0800 3285644

Note: Thrive Homes cannot take payment in cash or by cheque.

Please quote your reference number when paying for service charges. This can be found on the statement of account.

To check your account, ring our Customer Service Centre on
0800 917 6077 or 020 8428 4428
 (Monday to Friday, 8.00am to 5.30pm).